Frequent Questions:

Q. Do I need a referral from my doctor before I can schedule an appointment for physical therapy?

A. No. Direct Access gives patients the potential to start their physical therapy treatment prior to having a referral from their physician; however many insurance plans do require a “prescription/written order” to be on file at the time of the first appointment. We are happy to check these benefits for you beforehand; please call our office with your insurance information.

Q. Which insurance companies do you accept?

A. We are a provider of the following insurance companies:

  • Regence Blue Cross/Blue Shield

  • Pacific Source

  • MODA Health

  • VA

  • Tricare

  • Cigna

  • Medicare

  • Plans that process under Providence Preferred Network

  • Workers Compensation (Dependent upon carrier)

  • Providence

  • Premera BC/BS

  • Providence Preferred

  • Motor Vehicle/PIP claims

  • HealthNet

  • Premera BC/BS

  • First Choice Health

Q. Do you accept Medicare patients?

A. Yes; Medicare does always require a written prescription from your doctor.

Q. How are benefits affected by the deductible on my plan?

A. With each new calendar year or plan anniversary date, insurance deductibles usually begin anew. This amount will generally need to be satisfied before physical therapy benefits will be paid by your insurance.

Q. How many visits does my insurance allow?

A. Each carrier and plan has differing allowances. Our office is happy to call on the details of your plan for you.

Q. How early should I arrive before my first appointment and what should I bring with me?

A. It is best to come in 15-20 minutes early to complete paperwork. Please bring in your doctor’s written order, your insurance card (which we will make a copy of), picture ID (such as a driver’s license), and a pair of shorts (if possible) for the evaluation.

Q. How long does an average appointment last?

A. It is best to plan for a one hour time period.

Q. Does a massage therapy appointment need to be in conjunction with physical therapy?

A. We offer massage therapy appointments both in conjunction with physical therapy, as well as independently. Many types of massage therapy are available, and range from 30-90 minutes.